The former Labor government introduced a health initiative during the COVID pandemic that aimed to relieve pressure on the state’s emergency services. This initiative involved the creation of a 24/7 Queensland Ambulance Service clinical hub located at the Kedron Emergency Services Complex in Brisbane. The hub was designed to triage triple zero calls and determine if a lights and sirens response was necessary. If not, the call was transferred to the clinical hub where the case was referred to the most appropriate care option. This system aimed to alleviate the surging demand for ambulances in Queensland.
In an effort to further support and expand this initiative, the new LNP government has announced an $8.3 million investment in the Brisbane-based emergency call centre. This investment will allow the Queensland Ambulance Service clinical hub to continue its operations and provide efficient and timely care to patients in need. The hub currently handles approximately 1700 patient interactions a day, with a focus on navigating patients to different healthcare pathways based on their individual needs. This may involve sending out a falls referral unit with a physio and occupational therapist, providing mental health support, or working with social workers to assist patients in rural and remote locations.
QAS assistant commissioner Alex Thompson highlighted the importance of the clinical hub in delivering care quickly and efficiently. The hub plays a crucial role in ensuring that patients receive the appropriate level of care based on their specific requirements. By utilizing various healthcare pathways and resources, the hub is able to provide support to a wide range of patients in need, including those in rural and remote locations. This expanded investment in the clinical hub will further enhance its capabilities and enable it to continue making a positive impact on the state’s healthcare system.
The Queensland Ambulance Service clinical hub serves as a vital component of the state’s emergency response system, particularly during times of high demand such as the COVID pandemic. By effectively triaging and directing patient calls, the hub helps to reduce the strain on ambulance services and ensure that patients receive the care they need in a timely manner. The hub’s ability to coordinate with various healthcare professionals and services allows for a comprehensive and holistic approach to patient care, addressing not only medical needs but also social and emotional support.
The decision to expand and invest in the Queensland Ambulance Service clinical hub demonstrates a commitment to improving healthcare services in the state and ensuring that patients have access to high-quality care when they need it most. By enhancing the capabilities of the hub and providing additional resources, the LNP government aims to strengthen the state’s emergency response system and support those in need of medical assistance. The continued success of the clinical hub is a testament to the collaboration and dedication of healthcare professionals in Queensland, who work tirelessly to ensure the well-being of the community. Moving forward, the expansion of the hub will further enhance its impact and enable it to continue delivering efficient and effective care to patients across the state.
