As companies continue to implement generative AI (gen AI) tools in the workplace, employees are facing new expectations on how they utilize this technology. Shopify CEO Tobi Lutke recently emphasized the importance of AI usage among employees at his company. While AI tools like OpenAI’s ChatGPT and Google’s Gemini can increase efficiency, there are concerns that they may replace human workers and lead to fewer job opportunities. A Pew Research Center survey found that a majority of American adults believe AI growth will result in fewer jobs.
While the fear of AI replacing jobs is prevalent, some experts suggest that companies are still hiring in line with the expectations of a growing labor market. The focus may be shifting towards hiring individuals who are creative and versatile with technology, rather than hiring additional employees. The implementation of AI in the workplace is changing the skills that employees need to succeed, with an emphasis on judgment and expertise over task-based skills.
Despite the growing use of gen AI tools, many workers, including those in entry-level positions, do not frequently use AI in their jobs. A large portion of younger workers also report limited use of AI in the workplace. In cases where AI is utilized, some business leaders have reported seeing no measurable return on investment. This discrepancy is often attributed to a lack of alignment between AI experimentation and strategic goals.
Gen AI systems like ChatGPT may provide answers to a variety of queries, but they are susceptible to errors such as hallucinations. It is crucial for workers to use AI tools cautiously and not solely rely on their responses. Companies like Shopify are emphasizing the importance of employees developing skills to effectively apply AI in their roles. Workers need to be able to detect issues with AI tools and correct them in order to use the technology successfully.
Overall, the expectation for employees to incorporate AI into their daily work is becoming the new norm in many companies. Executives and HR professionals are increasingly scaling up AI efforts, with an emphasis on creativity and adaptability with technology. As the workplace continues to evolve with the integration of AI tools, employees must stay informed and proficient in utilizing these technologies effectively.
