On June 12, Anker, a popular electronics manufacturer, announced the recall of its PowerCore 10000 power bank (model number A1263) due to safety concerns after receiving 19 reports of these devices catching fire and exploding. The United States Consumer Product Safety Commission (CPSC) identified that over 1.1 million units sold in the U.S. are implicated in this recall. Anker has committed to replacing the unsafe charging devices, but customers must provide photo evidence of ownership, as well as proof of proper disposal of the recalled devices. This recall, however, is not an isolated incident; it marks the fourth recall of Anker power banks, joining three other models, including the 334 MagGo 10K and the 321 Power Bank (5K).
Anker’s decision comes amid growing concern over portable battery safety, which has prompted airlines to reassess their policies. For instance, Southwest Airlines has recently updated its regulations regarding lithium battery-powered devices in carry-on luggage, and several international airlines have begun imposing limits on the types of chargers allowed onboard. This is reflective of a broader trend in the industry as safety becomes a focal point following incidents of overheating batteries, which have previously led to bans on various electronic devices on aircraft.
To determine if their Anker PowerCore 10000 is affected by the recall, customers who purchased between June 1, 2016, and December 31, 2022, should check the model number. Anker provides a dedicated webpage for customers to verify their serial numbers, which are located on the device’s bottom. It is important to be cautious when entering the serial number, specifically differentiating between visually similar characters like ‘1’ and ‘I’, or ‘0’ and ‘O’, to ensure accurate identification of the product.
In the wake of the recall, Anker and the CPSC have laid out specific steps for customers to follow. Individuals are instructed to immediately cease using their affected chargers and submit a photo showcasing the model and serial number inscribed on the device. To facilitate the verification process, consumers should note their name, the date, and the word “recalled” written on the device in permanent marker. While a purchase receipt is recommended, it is not a mandatory requirement, which could simplify the process for many customers. Furthermore, recipients are required to confirm the responsible disposal of the recalled unit, although Anker advises against disposing of the device until after receiving acknowledgment of its eligibility for the recall.
The hazards of portable chargers largely stem from their use of lithium-ion battery technology, which, while efficient, can pose serious risks if the batteries become damaged or degrade. This concern parallels earlier reports of batteries in hoverboards catching fire, leading to widespread restrictions on their transport. According to Don Fountain, a civil trial attorney focusing on consumer safety, many consumers underappreciate the potential dangers posed by portable charging devices. He has expressed concerns regarding the risks these batteries present, especially in confined spaces, such as homes or airplanes.
Legal experts like Fountain highlight the unique challenges surrounding recalls of this nature. Often, consumers facing overheating incidents may not retain proof of purchase documentation, which complicates the recall process. Additionally, the requirement to demonstrate proper disposal before receiving a replacement is atypical. Fountain notes that such stipulations may deter individuals from seeking recourse, as many may simply discard devices after experiencing issues. Awareness and education regarding the potential hazards of lithium batteries and the correct procedures following a recall are essential for minimizing risks and ensuring consumer safety in the long run.
